ಗೌಪ್ಯತಾ ನೀತಿ

ಕಾನೂನು ದಾಖಲೆಗಳು English ನಲ್ಲಿ ಪ್ರಕಟವಾಗಿವೆ. ಯಾವುದೇ ವ್ಯತ್ಯಾಸವಿದ್ದರೆ English ಆವೃತ್ತಿಯೇ ಅಂತಿಮ.

This Privacy Policy explains how Synvertix Technologies Private Limited (“Synvertix”, “we”, “us”) processes personal data when you use the SafeCaller mobile applications, website and related services (the “Services”). We act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 and the rules made under it (“DPDP law”).

1. Our core privacy commitment

• We do not upload your contact list / address book. Contacts are matched only on your device.
• We do not read your call log, SMS messages or call audio for the Services.
• We do not offer “who viewed my profile” features and we do not build a record of who searched whom.
• We do not sell personal data and we do not use call or search history for behavioural advertising.

2. Data we process

3. How a lookup works

When an unknown number calls, the app sends that number to us over an encrypted (TLS) connection. Our server converts it into a keyed token and uses only the token to find reputation data. Raw numbers are not written to lookup logs. Lookup logs are kept for a short period and then aggregated. We describe this honestly: it is a protected lookup, not an anonymous or end-to-end encrypted one.

4. Where names come from

Names shown on caller cards come only from (a) verified businesses, (b) people who verified ownership of their own number and chose to be visible, (c) official public sources such as published helplines, and (d) community suggestions clearly labelled “unverified”. If we have no reliable information, we show “Unknown” and never invent a name.

5. Consent and legal basis

We process personal data on the basis of your consent given through clear notices in the app (available in English, తెలుగు and हिन्दी), or for legitimate uses permitted under DPDP law (for example, complying with law or responding to emergencies). You can withdraw consent at any time in Settings → Privacy; withdrawal does not affect processing already carried out.

6. Your rights

• Access a summary of your personal data and processing activities.
• Correct, complete or update your data, including how your own number is displayed.
• Erase your data and delete your account (see Delete Account).
• Nominate another person to exercise your rights in case of death or incapacity.
• Unlist your number from caller identification (see Claim / Unlist).
• Raise a grievance with our Grievance Officer and, if unresolved, approach the Data Protection Board of India.

7. Retention

8. Sharing

We share data only with service providers acting on our instructions (cloud hosting in India, SMS/OTP delivery, payment gateway, KYC verification vendors, crash reporting), under contracts that require confidentiality and security. We disclose data to authorities only on valid legal process, reviewed by our compliance team, and we disclose the minimum necessary. Enterprise API clients receive risk and verification responses only — never bulk directories.

9. Security

We use TLS encryption in transit, encryption of sensitive fields at rest, keyed tokenization with key rotation, role-based access with multi-factor authentication for staff, audit logs for every moderation action, and regular security testing. In the event of a personal data breach we will inform the Data Protection Board and affected users as required by law.

10. Children

The Services are intended for users aged 18 and above. We do not knowingly process children’s data without verifiable parental consent.

11. Emergency numbers

Emergency numbers (112, 100, 101, 102, 108, 1091, 1098, 181, 1930) are never blocked, silenced or scored by the Services.

12. Changes

We will notify you in the app before material changes take effect.

13. Contact & Grievance Officer

Privacy questions: support@synsafecaller.com