Refund & Cancellation

Legal documents are published in English. In case of any difference, the English version prevails.

This policy applies to paid plans of SafeCaller purchased from Synvertix Technologies Private Limited.

1. Free services

Core caller protection is free. No payment is required to use it.

2. Subscriptions

• Subscriptions (Premium, Verified Business, Business Pro) renew automatically each billing period until cancelled.
• You can cancel at any time from the app, the business dashboard, or by emailing support@synsafecaller.com. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Subscriptions bought through Google Play or the App Store are managed and refunded under those stores’ policies.

3. Refunds

• Duplicate or failed payments: refunded in full to the original payment method within 7 working days of confirmation.
• Verified Business application rejected before activation: the subscription fee for that period is refunded in full.
• First purchase: you may request a full refund within 7 days of your first payment if the paid features were not used.
• Partial-period refunds are not otherwise provided.
• Verification is never sold: a refund request does not affect any trust signal, and payment never guarantees approval.

Approved refunds are processed within 5–7 working days; bank credit timelines depend on your bank / payment provider.

4. Delivery of services

All paid features are digital and are activated on your account immediately after successful payment (or after verification approval for Verified Business). No physical goods are shipped.

5. Contact